DG MOBILE CARE

OUR PAYMENT POLICY

Payments Policy

  1. Accepted Payment Methods:

    • Credit/Debit Cards (Visa, Mastercard, etc.)
    • Online Payment Gateways (PayPal, Stripe, etc.)
    • Net Banking or UPI (where applicable)
    • Digital Wallets (e.g., Google Pay, Apple Pay)
  2. Payment Security:

    • All transactions are encrypted and processed securely.
    • No payment details are stored on our servers.
  3. Billing and Invoicing:

    • Customers will receive an electronic invoice via email upon successful payment.
  4. Failed Transactions:

    • If a payment fails, the service will not be provided.
    • Contact customer support for assistance in resolving payment issues.
    • Shipping/Delivery Policy (For Digital or Physical Services)

      1. Service Delivery Timeline:

        • Digital services are delivered instantly or within the specified timeframe after payment.
        • For physical products (if applicable), shipping timelines will be mentioned during checkout.
      2. Delivery Channels:

        • Digital services are delivered via email, downloads, or secure links.
        • Physical products (if offered) are shipped through trusted courier services.
      3. Delivery Charges:

        • Shipping/delivery charges (if applicable) will be clearly displayed at checkout.

      Returns and Refunds Policy

      1. Eligibility for Returns or Cancellations:

        • Digital services/products: No returns are allowed once the service is delivered unless there’s a technical issue caused by us.
        • Physical products (if applicable): Must be returned in original condition within 7–14 days, depending on the product type.
      2. Refund Policy:

        • Refunds for digital services are issued only in cases of non-delivery, defects, or duplicate charges.
        • For physical products, refunds will be processed after the returned item passes a quality check.
        • Refunds are typically processed within 7–10 business days to the original payment method.
      3. Non-Refundable Services:

        • Subscription-based services, partially used services, and services already availed are non-refundable.
      4. How to Request Refunds:

        • Contact our customer support team at [insert contact email/phone]. Provide the order number and details of the issue.
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